We are STILL waiting on Oz's suitcase to arrive from last Saturday's flights. American Airlines "thinks" that the bag is in Brussels, but our optimism is waning. We have compiled an "inventory" of the contents and will be ready to make a claim with American and Travelex.

Any suggestions on submitting and pursuing a claim for lost luggage? Fortunately, (1) we do not have any experience with this problem, (2) it was better to lose the luggage on the return route than on the outbound travel, and (3) this was Oz's suitcase, NOT that of his well-dressed and professional shopping mother or sister.

Thanks in advance.