We don't know of any other CEO from a cruise line who would take the time to respond to Wes like Mark Conroy did. To Mr. Conroy's credit, We have always found him to be approachable when a passenger has a comment or a question. The reason Regent is our favorite cruise line is due to the outstanding staff, crew and CEO. We thank them for making our cruise days with them such special ones and we hope to continue crusing with them for many years to come.