I'll tell you about an RSSC experience which has cemented us to this organization irrespective of offers of autographed photos!

We have had a tradition of taking our 4 sons and wives on a trip in alternate years - a group of 10 - in 2002 we were booked on Mariner from Barcelona to Rome. All air had been purchased independently with non-refundable tickets - hotel reservations made - baby sitting arranged for etc. Two weeks before departure, we were told that the cruise was cancelled - that Mariner was going into dry dock because of required repairs as a result of damage. Panic! To make a long story short - there was an offer of a future cruise with significant discounts - not practical for us. However, RSSC made us completely whole with refunds for cruise and air - even reimbursed us for the fee for redeposit of miles! RSSC had no obligation to refund our air. Then, they suggested That Silversea had a Barcelona to Rome departure 2 days later. After a flurry of further revisions, we had a great cruise on Silversea. Rssc's reaction has made us loyal customers - it will take more than a botched tier program to drive us away.