I totally agree with Tom and Portolan...Can you just imagine the angst that poor couple felt when they arrived at the dock and there was no ship? They didn't have a place to stay, they didn't know where the ship was, they had 'missed the boat," and had lost out potentially on a long-awaited vacation. What a way for a trip to start! Can you imagine what their next few hours were like? Sometimes folks make mistakes-even 6 star cruise lines. But they should havemore experienced and consistent process mechanisms in place across the Regent Line to manage issues when they do arise. Now they have a worse PR situation to deal with.