FYI, the article appeared on the front page of today's Washington Post travel section. If Regent was at fault (which the article and quote from Mr. Poulton makes it seem), then clearly nobody in authority at Regent has an idea of the (negative) value of bad press. It would have been far cheaper to give the pax a suite, pay for any dinner they wanted, charter a light plane to get them to the ship and offer them some serious $$$ rather than have this show up in print.

As many have noted, the compensation policies lack any consistency. On the Mariner in 2005, we were delayed going up the west coast due to high seas and had to skip the port call in Victoria. The captain announced that everyone would receive $300 (per person) as compensation. Quite a bit when it wasn't due to circumstances under their control. Versus $500 (total) when the admit culpability???