I've never heard of the Luxury Institute, but maybe that's because I don't have enough money for them to pay attention to me. Call me cynical, but Celebrity?
NEW YORK--(BUSINESS WIRE)--May 3, 2006--According to the new Cruise Lines Luxury Customer Experience Index survey (LCEI), from the New York-based Luxury Institute, Radisson Seven Seas (recently renamed Regent Seven Seas to match its sister luxury hotel brand), was rated best in delivering customer experience by its wealthy customers. Disney Cruise Lines and Celebrity Cruises rated second and third, respectively.
"The voice of its own wealthy consumers validates the recent move to change the name from Radisson, a mainstream brand, to Regent, a luxury brand," said Milton Pedraza, CEO of the Luxury Institute. "This was a rare brand whose experience far exceeded its legacy name.