We also have Briggs and Riley for about 10 years and you know how much travel we do.

Few tiny things gone wrong they fix it immediately. We are fortunate to have a dealer close to our old office just drop it off. If they cannot fix something you get a new bag FOR LIFE. No matter how the damage was caused. They are well designed and light. Would never buy anything else now.

I agree with Donna. The four spinner wheels are a MUST. So much easier to roll than pull and for carry on luggage the spinners can go down those narrow airplane aisles with ease.