You are right, Ngaire, when we book a cruise with you, we just send you an email and it is DONE. Then the hard part starts for those of us who want to use the points we hoard so carefully just for this purpose.

haha, Helen, at least Marc did not have to pay the fee for someone to deal with it. I went on Delta several times yesterday to see what was available, and every single time, I got timed out. Call??? that is what drove me to others in the first place. getting one agent after another who didn't know what they were doing.

As I get older, I just figure those young guys who do this are worth their weight in gold! But I do hate trading my Amex MR's to "sky pesos". But I think all the airlines are devaluing our points these days.