I thought I would post this so you know what Regent did on this voyage. I received a copy that would go personally to all guests.

Dear

Let me thank you again for your understanding during these last few days and your patience concerning the various issues you have experienced during your cruise with us. I've been in constant communication with the management team onboard and I am acutely aware of how disappointing your vacation has been.

While the events (cyclone Oswald, a crew member's death and scheduled engine maintenance that could not occur because of the weather) themselves were not in anyone's control, we fully recognize the extent to which they have impacted your cruise vacation. To a certain extent, it doesn't matter what was in our control or not and we certainly recognize that.

When a sequence of events such as these occur, and let me say they rarely do to this extreme, I first put myself in your shoes. In this case, given the totality of what transpired, I can imagine how frustrated you must feel.

As such, I have instructed our guest relations department to post a Future Cruise Credit (FCC) to your Regent Seven Seas Cruises society account equal to 50 percent of the cruise fare paid for your Sydney to Singapore voyage.

on behalf of the thousands of regent employees, please accept our sincerest thanks for your patronage. I know many of you are past guests and that this cruise onboard the Seven Seas voyager has not lived up to the experience that you have come to expect from us.

We hope that this gesture of goodwill will be taken in the spirit in which it was intended and will allow us the opportunity to welcome you onboard a future cruise to deliver the extraordinary vacation that is the hallmark of Regent Seven Seas Cruises.

If you have any questions related to your FCC or any other matters please do no hesitate to contact Regent Seven Seas Cruises' Guest Relations at 954-776-6123 or guestrelations@rssc.com .


Sincerely, Kunal S. Kamlani
President, Regent Seven Seas Cruies