fyi, wanted to share the nice note, rcvd from
Mark Conroy last night concerning TURKEY:
Dear Colonel Weiner,
Thank you for your kind comments and congratulations on your retirement.
As a cruise guy I am happy you have more time to sail as a committed citizen I
am sorry to hear we are losing an experienced leader in our military service.
I have shared your kind comment with the ops team along with my thanks for a job
well done.
Next time you are in South Florida we have to get together for more then a few
minutes.
Mark
If
Mark S. Conroy ©¦ President
Regent Seven Seas Cruises ©¦ 1000 Corporate Drive, Suite 500, Ft. Lauderdale,
FL 33334
tel: 954.940.7320 ©¦ fax: 954.772.4113
©¦website.
www.RSSC.com Best Small-Ship Cruise Line ¨C Cond¨¦ Nast Traveler Readers¡¯ Choice Award
(2007)
Best Large-Ship Cruise Line ¨C Cond¨¦ Nast Traveler Readers¡¯ Choice Award
(2006)
Sent: Thursday, November 27, 2008 4:40 AM
To: Mark Conroy
Subject: kudos Voyager Leadership
Mark,
Ida and I are now on the Voyager steaming towards Ft. Lauderdale...know you are
aware of the Voyager propulsion problem that has delayed us a day. Wanted to provide u a
short note describing the immediate positive steps your Voyager Leadership team took to
make this cruise challenge easier to take as a Regent cruiser.
Captain Sanquinetti made a short, reassuring announcement of the problem a little before
10 a.m., yesterday. Lorrain Weimerskirsch immediately followed describing the
steps we could take to make travel arrangement changes--her confident tone, helped
reassure passengers. Your travel concierge and reception desk personnel did yeomen/women's work
dealing with passengers lined up to see them over the next few hours. A fellow Atlantan commented how seamless it was using the travel concierge to re book his air to Atlanta
Within an hour, the hotel manager, Engelberdt had placed a well written page and a half letter
in every suite succinctly describing the problem with the propulsion system and what steps Regent
was taking to assist with travel arrangements and reimburse passengers for incidental expenses.
It is of course, awkward to have our disembarkation (flight change, pet sitter,
etc) but your Voyager team shined during this
minor cruise crisis.
ps...am a runner and run 6-7 miles every morning noted to Engelberdt (Weds a.m.)that (for early
riser runners there was no readily available water) by early evening Wednesday
there was a cooler with iced bottled water up on the running track.
pss...dining is sensational (we ate at Signatures last night) celebrating my
retirement from the US Army (after almost
32 years end of dec) and they prepared a special cake--wonderful sweat treat to
cap off a memorable meal.
Best,
Wes
Colonel, US Army
