Wendy:

I did bop over to CC and check out the review in question. In my view, the OP is a little on the negative side most of the time. I would give his comments very little thought. As far as the others chinming in I'd only say, misery loves company.

To quote NK:

"As I have always said, toss out the highly negative and the highly positive reviews and find the middle ground and that is where you get closest to how most people will feel about the ship."

I think you can apply this process to most things in life and come out way ahead of the game.