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Being that this is a board sponsored by Brown and Keene and with a membership made up of many B&K clients, this is something that you might just have to get used to. I don't think anyone actually meant to be disrespectful to you.
I completely agree with Karen. No offense, Jan, but we are here on B&K's website because we are B&K's clients and we'll obviously be prone to address all our questions directly to them.