Hi Masaki! As Capt. Dag would tell you, tell them because that's the only way they can decide whether they can or will fix it. So as not to needlessly frustrate yourself, I'd e-mail rather than be stuck on hold or find out the call service center doesn't know where to route the call.

Amex Platinum works well for some stuff and falls short in other areas. The extra credit on the cruises is great; the access to the Continental/NW and maybe still delta airport clubs is a big plus. We used their concierge for a dinner reservation in New York one day. Same kind of response - didn't call back, couldn't find the original request, etc. Of course, I called the place myself & got in anyway after all of the rigamarole.

So glad you and Amanda are going to the concert! Is Marika going to her first U2 concert?? Cheers, Anne