Not to pull a forum faux-pas by replying to myself ... but a caution from me to you all regarding trying to use Amex Plat's concierge service and a request for advice.

I had asked the service to try to purchase tickets for me on sale date - today at 9 am. They faxed over a ticket purchase agreement - I filled it out and faxed it back immediately.

Today, while waiting in line for the ticket line to open, I called them just to confirm that they had received my fax. They initially were not sure, told me that they did not have it in my file that my fax had been received. (then why hadn't they called me about it?) After confirming the fax number that I had faxed the agreement back to, one of the reps finally found the agreement after putting me on hold for 2-3 minutes - we should be set for the ticket sale.

The initial rep that I had talked to had promised me that I would be received a phone call (my designated contact method) on my cell phone an hour after the sale to let me know how things had gone. I go through the sale, we get some tickets though not as good as I had hoped for. I do not get a phone call as expected but I figured that they were still working on it. (FWIW, the desired section that I wanted sells out in the first 15 minutes).

7 hours after the sale begins, I decide to give them a phone call. They have the nerve to tell me that they were unable to obtain tickets and they had notified me about their inability to do so in an Email even though I had requested cell phone contact. The Email states "unfortunately, the concert sold out in 3 minutes". This is in contrast to my own experience where the tickets were still being sold into an hour to the sale and that they're CURRENTLY STILL BEING SOLD (albeit not tickets that I'd want to get).

I've got tickets even though they're not necessarily the ones I wanted. So I'm still going to the concert. But I'm a little miffed at the concierge service for 1) lying to me and 2) not getting back to me like they had promised. I'm not sure whether I should let this whole thing blow by or bring up my disappointment with their "service". Any ideas?

Masaki