Karen
- I haven't had directv for five years. TV service was very good, but customer service was terrible.I was on the phone with them just about every month for a hour each time.
They would change my contract, take away discounts, add additional charges.
They record every call, so take detailed notes with exact pricing details, who and when you spoke to the person, and then make a spreadsheet showing what deposit, charges, what months discounts will apply, when contract starts and exact date it will endwould have. If I didn't have this all in writing I would have been ******. Supposedly customer service is much better now, but I will never go back.

A better option would be Verison FIOS or ATT Universe if available in your area.

Don't forget AAA discount if still available and search fatwallet for current Satillite Specials.
http://www.fatwallet.com/forums/hot-deals/satellite-tv/

Dave