Hi Kristin,

It could be that we were just in line before any NCL crew members arrived for duty! You will receive VIP vouchers so hopefully it won't be a problem if you leave the ship a bit later in the morning.

Also, I just posted an update about our lugguage situation here:
http://www.luxurycruisetalk.com/ubb/ultimatebb.php?ubb=get_topic;f=14;t=002429

Basically, the hotel's insurance agent got back to us tonight. They will reimburse us for our physcial loss and they are also reimbursing us for our entire trip.

We're still depressed that this happened in the first place but the hotel has gone out of its way to resolve this matter quickly. (The hotel director kept in contact with us, as did their insurance agent.)

We're pleased with the outcome and this experience hasn't soured us on Hawaii. We still want to go back very soon!

Andrea