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 Re: FUN Amex Reward Points
#77454
04/26/11 05:56 PM
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Joined: Feb 2004
Posts: 7,967
jhp
cruiser
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cruiser
Joined: Feb 2004
Posts: 7,967 |
HAHA! Now they will be sorry they didn't hire you! Hope you are having a GREAT time on ROAR, no need to respond.
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Re: FUN Amex Reward Points
#77455
05/02/11 01:31 PM
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Joined: Jul 2004
Posts: 637
Tom G
cruiser
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cruiser
Joined: Jul 2004
Posts: 637 |
I had to spend 15 minutes on the phone with AMEX, most of it on hold. But they credited the 25,000 points. It's too bad it had to require a phone call. Tom.
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Re: FUN Amex Reward Points
#77456
05/02/11 02:06 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
cruiser
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cruiser
Joined: Feb 2004
Posts: 11,641 |
Agree Tom we got the points so happy ending - you sure had to be proactive!!!!!
Joanna
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Re: FUN Amex Reward Points
#77457
05/02/11 02:57 PM
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Joined: Feb 2005
Posts: 672
FDV72
cruiser
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cruiser
Joined: Feb 2005
Posts: 672 |
WOW!!!
After a 31:17 phone call and the bonus ID;s Thank You I was granted a one time exception and given the 25,000 MR points. How nice of them. I probably pay close to $1k a year in annual fees at least to Amex with all my different cards and they so blessed me with this exception, By the way they Totally Blamed my Travel agent for not putting in proper codes at booking: How nice of them again..
FV
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Re: FUN Amex Reward Points
#77458
05/02/11 03:24 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
cruiser
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cruiser
Joined: Feb 2004
Posts: 11,641 |
Everyone I had to deal with Frank from AMEX was big PITA!!!!!
Joanna
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Re: FUN Amex Reward Points
#77459
05/02/11 07:37 PM
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Joined: Feb 2004
Posts: 4,215
adrenn
cruiser
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cruiser
Joined: Feb 2004
Posts: 4,215 |
Frank - I could have told them a long time ago you and Carla are exceptional!!  As much as this is clearly a 'failure to communicate' with AMEX's own system, why wouldn't Regent at least pick up the phone and talk to their marketing rep? Those are the folks with the clout to tackle the AMEX fulfillment problem. The sheer size and loyalty profile of the FUN2 group should hit the radar screen for both AMEX and Regent. How many collective hours did we spend to get a promotion credit for which all of us qualified? It's worth looking at improvements for AMEX. Preparing to e-mail Mark Conroy next ...  Cheers, Anne
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Re: FUN Amex Reward Points
#77460
05/03/11 04:50 AM
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Joined: Feb 2004
Posts: 10,095
petlover
cruiser
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cruiser
Joined: Feb 2004
Posts: 10,095 |
How many collective hours did we spend to get a promotion credit for which all of us qualified? MANY MANY MANY !! Anne, you are so right !!
Marcie 
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Re: FUN Amex Reward Points
#77461
05/03/11 05:02 AM
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Joined: Feb 2005
Posts: 672
FDV72
cruiser
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cruiser
Joined: Feb 2005
Posts: 672 |
Thanks for the kind words Anne:
I totally agree with you. This is too painful, and whats with this 12 Weeks after sailing they will post to your account. Take a cruise in January and maybe by easter your points will post? After final payment is paid and Non Refundable window has posted you should be credited the points. The 12 tweleve week window is great for them because do you know how many people are very busy and not organized and do not remember they are suppost to get there points!!!!
Just give me more SBC next time so at least I can buy more stuff I do not need, at least its off my brain at that point....
FV
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Re: FUN Amex Reward Points
#77462
05/03/11 05:57 AM
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Joined: Feb 2004
Posts: 11,641
joannapv
cruiser
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cruiser
Joined: Feb 2004
Posts: 11,641 |
Well the Cleo cruisers have been warned to be "alert" - who knows maybe the situation will greatly improve so they don't have to experience this annoying hassle with Amex
Joanna
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