Tryan,
I congratulate you on your persistence and amicable resolution, as well as admire your maintaining your cool under such stressful circumstances. You set a fine example of working through the system, graciously, and not posting rants, as well you could have.
After such trying days, you so deserve to have a wonderful time! I do hope you'll post, sharing your experiences on Voyager. Wishing you a relaxing cruise!