Ngaire, I just noticed this on your website when I was reasearching a group cruise you are doing in 2009. Can you tell us how this differs from the current policy? I have canceled one cruise in the past, only to substitue another. Can you clarify? I thought before there was no fee if you canceled within 120 days except for the World Cruise, and Paul Gauguin. This seems rather harsh to me.


Regents new revised cancellation policy for bookings cancelled more than 120 days prior to sailing includes a $500 per guest
administrative fee in categories MS to B, and $250 per guest in categories C to H for the Grand Circumnavigation on Seven Seas
Voyager. Also, a revised cancellation policy for bookings cancelled more than 120 days prior to sailing includes a $500 per guest administrative fee in categories MS to C, and $250 per guest in categories D to H for the Ring of Fire cruise on Seven Seas Mariner.

Ouch!

Masaki

Deleted

These new policies appear to be ONLY for the two world cruises. I do not think it will be for all 2009 cruises but of course I do not know that for sure until they actually come out.

The Voyager is exactly as I have it on my web. $250 per person H - C and $500 per person MC to C.

The Mariner seems to have changed. I have been getting newer invoices with the following policy. I sent an email in on Friday for clarity.

The Mariner world cruise changed to $100 administrative fee per person no matter what category.

The late cancellations on the world cruise really do mess them up so I think this is to be sure that if people hold space they intend to follow through.

I thought I posted this on LCT some time back when the world cruises first came out. Maybe not, maybe just on my web site.

Ngaire - you might want to include on your cancellation policy that it's the Ring of Fire cruise as well as the world cruise on the Mariner that have these cancellation penalties in effect.

On a separate note, I found a typo on the B&K website.

http://www.bkrssc.com/I_Payment_Cancellation_Terms.htm

The first two sentences:
"Cancellation fees will not be waived by the cruise line. If you select a different cruise date and you are in the cancellation fee periode cruise line. "

:D

Masaki

Masaki - Isn't the Ring of Fire the name for the World Cruise on the Mariner?

Cheers, Anne

Anne - hmmm, maybe I'm getting confused. I was assuming that the Ring of Fire cruise was the Grand Circle Pacific. If the Ring of Fire is actually the 2009 Mariner world cruise, then you're right. I'm only really concerned about the GCP since that would be PANDA 2 and would be miffed if I booked, couldn't go, and got socked $250 cancellation penalty.

Actually, the more I think about it, you're absolutely correct and I have my head up my nether region. ;)

Anne - I just noticed your sig - you booked Sydney to Hong Kong?? (green with envy)

Masaki

I double-checked the RSSC press release section of their website. It confirms the Ring of Fire is the Mariner World Cruise 2009
RSSC 2009 World Cruise Announcement

Whew! A relief for booking PANDA 2 when it's available.

I'm holding space on those two legs; but I'd love to join in for PANDA 2, too. I'll have to make a decision when we know the details. There's room in our suitcase for two Honolulu doctors and my long-distance niece ... :D

Cheers, Anne

Ngaire,

Does that mean that the $250/$500 cancellation penalty is in affect from the day the deposit is paid for the 2 2009 world cruises until the much higher 90 day penalties click in? Or is there an additional $250 fee added to the $250/$500 during the 120-91 day period?

Thanks in advance . . .

Peggy

Ah Masaki the never ending battle with the web site. These things "pop" up all the time. That sentence is repeated and for some reason whenever we publish the whole web to change a menu bar this "stuff" happens. PLEASE when anyone sees things like this email me so we can correct it. There are about 800 pages on our web impossible to check them all. THANKS MASAKI

Peggy the second you book you the administrative cancel fee is in effect. If you cancel after the 120 day period when the normal cancel fee of 20% would apply and the administrative fee WOULD not be added to that penalty.

Actually the adminstrative fee changed for the 2009 Mariner world cruise - the Ring of Fire cruise. THe fee is now $100 for any category. Here is the policy now I copied this from my web.

WORLD CRUISE CANCELLATION POLICIES
Cancellation fees will not be waived by the Regent

2009 World Cruises - Voyager and Mariner
Regents new administrative fee for cancellation after booking
Bookings cancelled more than 120 days prior to sailing will incur a $500 per guest administrative fee in categories MS to B, and $250 per guest in categories C to H for the 2009 world cruise
Grand Circumnavigation on Seven Seas Voyager.

Bookings cancelled more than 120 days prior to sailing will incur a $100 per guest administrative fee in all categories for the 2009 Mariner World Cruise.
Ring of Fire Cruise on the Seven Seas Mariner.

THE DATE REGULAR CRUISE PENALTIES ARE APPLIED IS IS ON THE TOP RIGHT HAND CORNER OF YOUR BROWN AND KEENE INVOICE


CRUISE FARE
Cancellation Fee per person
Prior to 120 days - Applicable Administrative Fee
120-91 days, 20% of the fare
90-75 days, 50% of fare
74-0 days, 100% of fare


AIR AND LAND ARRANGEMENTS
Can be cancelled up to 61 days in advance
of departure date for no penalty

60 days before departure air and land are
subject to a 100% cancellation fee

Anne - we might have to take you up on that offer - hmmm, wonder what the cost of shipping ourselves in Anne's luggage to Osaka would be? I'd definitely be over the 50 lb weight limit!

Ngaire - since Dreps is away, I'll put in extra website proofreading duty. :)

Masaki

Hi Ngaire,

Thanks for the information. I understand about the 120 day click in for the big penalties.

I also think it's interesting that the administration fee is $250/$500 for the Voyager and only $100 for the Mariner.

It will be interesting to see how these 2 trips split.

Do you have any idea how they are getting booked?

Peggy

Masaki - you'll be shipped first class, of course! Let's see .. if the world cruisers get up to 275 lbs of luggage shipped apiece, then we should be fine. You go in one trunk, Amanda & Marika in the other. We can do 4 weeks on 50 lbs luggage total (she says bravely), leaving at least 50 lbs for Amanda and Marika. You'll look just fine in your shorts & flip-flops.

Start working on your Aussie accents! G'day!!


Cheers, Anne

I am sure that lot of people book and cancel because there really hasn't been any penalty and that may have cost Regent a lot in lost bookings. We always book really early and I think we have only canceled one time to rebook the crossing from 2006 to 2007 so we could do the Grand Crossing; But I can imagine that a lot of people hold a cabin and then when someone else wants a category it's not available and then it's cancelled and available so Regent loses.

Probably a good business decision

Good question Peggy, I'm curious too as to preference of the ships being booked?? From my(very limited) sampling, the Mariner itinerary seems to be more popular of the two.

Okay, so am I still getting that this is only for the "big" cruises like the World Cruise?

Can I still "park" a booking on board and move it once without penalty?

At the moment I only have the PG booked next year, and I know it has a $100 penalty, but wondering about "normal" cruises in 2008 and beyond.

Marcie,

Turns out that the $100 is for cancelled segments and that the $250/$500 is for the full cruise.

That makes more sense.

Have fun at your daughter's wedding,

Peggy

yes, I know that. I'm just curious as to which of the two world cruises is selling best.

Thank you for good wishes for the wedding. We're pretty much ready, just hope the air is clearer by then as it's a backyard wedding.

Everytime I ask I get a different answer. This SHOULD be accurate and is now on my web.


2009 World Cruises - Voyager and Mariner
Regents new administrative fee for cancellation after booking

Voyager Full World Cruise bookings cancelled more than 120 days prior to sailing will incur a $500 per guest administrative fee in categories MS to B, and $250 per guest in categories C to H for the 2009 world cruise. Segment cruises incur a $100 per person penalty. Any penalties assessed can be used as a future cruise credit up to 6 months from the cancellation date.
Grand Circumnavigation on Seven Seas Voyager.

Mariner Full World Cruise bookings cancelled more than 120 days prior to sailing will incur a $500 per guest administrative fee in categories MS to C, and $250 per guest in categories D to H for the 2009 world cruise. Segment cruises incur a $100 per person penalty. Any penalties assessed can be used as a future cruise credit up to 6 months from the cancellation date.
Ring of Fire Cruise on the Seven Seas Mariner.

Hi Ngaire,

Thanks for the update . . . wouldn't it be nice if there was one (correct) answer to what you'd think is a simple question.

Much appreciated.

Looking forward to sailing with you again in 2009.

Peggy :)