Below is a copy of Frank Del Rio's response after our telephone conversation. I'm posting this here since his original post from CruiseCritic is the subject of this thread.

Subject: The Phone Call

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I did ask TRAVELCAT2 to call me as oftentimes, communicating via text/e-mail one's intent is lost or misinterpreted.

I was glad we chatted.

She has the best of intentions, both from the traveller's perspective and for the cruiseline.
I urged her to continue "taking us to task", as I find these Boards to be the best unfiltered forum for us to learn what guests are really thinking and really experiencing onboard our wonderful ships.

It seems today we'll be able to get a good number of folks who have been stranded in Venice and in Barcelona (Oceania's Insignia) home. Probably won't be until friday that everyone gets home, but I can't think of many other places I'd rather be stranded than Venice and Barcelona.

I want to again thank TRAVELCAT2 for her dedication to these boards, and to everyone who is so passionate about cruising and Regent Seven Seas in particular.

All the Best
FDR