We are sorry you had a problem with the cabs. When we got off the Navigator in June, there was a cab line waiting, but the port authority is actually the agency that needs the complaint. The cab drivers are independent!
In all fairness to RSSC, they have no control over the NYC Cabs. On a good day in Midtown you can be hard pressed to catch one. It is really easy to arrange for car service. You call and reserve and then the car service will wait for you or come back.
