Doug, indeed Lars is the hotel director, Fausto Mazza is Staff Captain. Jamie is assisted by the lovely Elda Pauluzzi, and Patrick Lescourte is the Dining Room Manager. The concierge is Robert Kinhorst, who had the unpleasant task of tracking down our luggage on VJ7 that was five days late. He remembered me well, as I was a daily visitor to his little desk back then. Every time I walked by he would give me a friendly smile and a nod.
