Karen,
I am multi-lingual with all this computer stuff - PC/MAC AOL/Outlook. To include the original message from AOL when replying there is a preference you can set so that it is included.
On the top of your screen it says
File - Edit - Mail - Community - Services
Drop the menu down under mail until you see "Mail Settings" The second to the last choice has a box that says "Reply to Messages" and click your mouse in the radio button that says "Original Text". You will always have your email returned with the senders original message to you
