Hope this is not out of line, but there was a posting on this subject on the "other board" that I thought would be worth sharing here:

"After I read the initial "problem" post, I droped an email to Regent saying something along the lines of:
I read about an invulontary bump on cruisecritic.
We were considering a cruise with Regent, but the action taken b others me so much that we have decided to stay with Crystal.

It was quite a bit more polite, actually. <grin>

Today I recieved a response (which was a nice surprise as I neither asked for nor expected one). The person writing it admitted an error on Regent's part and informed me that the passenger is happy with the resolution. Furthermore, procedures are being changed to prevent a repeat.

I was quite impressed. NOt the least reason being how the person writing was clearly protecting the privacy of the passenger involved.

All in all, the entire affair left a very positve impression.