I do agree with the above comments about personal responsibility. It's always easier to put the full responsibility on others rather than onto one's self.

It would be a very wise decision for Radisson to cover the costs you mentioned, Richard. I feel it would be a relatively small price to pay, considering if they do not, they will loose a substantial amount of revenue from many cruisers who will switch their loyalties to other lines. I am not saying that people will book other lines in droves. But, in my opinion, I think there will be many disgrunteled enough to do so, under these circumstances. I believe some major "damage control" is needed.

A good example is the interesting timing of all those "deals" Silversea is now offering. Is this the carrott that dangles in front of those displeased with Radisson right now?

Customer confidence has been shaken in many respects. A business lives or dies if that confidence has diminished.

However, Radisson does so many things right. You can't loose sight of that. Yet, people fixate on anything negative. Unfortunately, the sale of the Diamond and handling of the cancellations, has been a very big negative to those impacted.

Just my opinion, of course.