Below is the link to my web explains the program, Scott has it correct above as well but this may have a few more details.
Everyone of my clients was contacted prior to the March deadline and we changed everything to either an FCC for Regent cruises or the people wanted to keep their gold points and use them for other redemptions.
An FCC will be earned on cruises that were booked prior to the January 2, 2008 deadline where the passenger had a gold point number in the system. ONLY cruises that would normally have earned gold points qualify so no 2 for 1 cruises would get the FCC.
This FCC is AUTOMATICALLY applied to the clients electronic account. When a booking is made we can apply that FCC to their next cruise. It POPS up on the screen so the reservation agent can tell the Travel Agent or passenger they have this amount to apply.
I actually have all recent escorted cruises, the B2B'ers and Caviar's in a file to check on and apply the FCC to everyones next cruise. When I last checked they had not been processed but may be by now.
We are checking periodically every sailed booking to see if an FCC should be earned. WE will then apply that FCC to their next cruise. We are also checking again before every final payment.
Here is the link to the website.
http://www.bkrssc.com/I_Gold_Points_Program.htm