Yeah, that's what I thought. What a scumbag. Oh well, I can't be too upset, I literally saved hundreds over any other source, which in this case was important, since my Mom had a specific budget to stick to. I guess this is the price I pay for going that route, and I doubt I'll ever do it again. But it worked out in the end.
Michael, I laughed out loud when I read your comment about the document folder! Too funny.
