The letter is sent from SilverSea to either Pinnacle or the Russians, not sure, in any event you do not see or get a copy of the letter. This is just another example of the inept SilverSea back office of which I have heard other stories about the make one wonder. I will not stop worrying until I have the passports with the Russia visa in hand or my son Craig has them in CA pending our return from BATIK. The situation does seem to have the attention of Pinnacle at this point but thought they had there attention on it before. The whole process is out of my hands and is out of yours once you submit so not much we can do but hope for the best.

Given this is all error on the part of SilverSea, one could ponder what would happen if the visa got delayed beyond the point of being able to cancel the cruise and then one could not go. Certainly a full refund with apologize should be forth coming from SilverSea but one would still miss the cruise. If that happened to me I would be beyond livid.

If need should arise I have email address of a senior Pinnacle person as does Ngaire.