Qatar is great in the AIR and some of the best prices going right now. Nice seats and service. We have taken 3 flights now and the food was better than most airlines but STILL airline food.

We had a similar problem and it is obvious they are terrible on customer service communication. So it is important to keep checking your flights.

Also on boarding in Doha it was a complete zoo. There is a second security line at the gate and the business class line was also the line for those with boarding problems. Wheelchairs or small children. I do agree with the early boarding for those passengers but our business line was MUCH slower than the regular line. So that did not work well.

Then when boarding started It was a rushed free for all. I think they did say business only but the passengers ignored that and they accepted boarded everyone so it was a crush of people.

Even with those issues onboard service and comfort is excellent and it is my new line of choice.