I'm happy to report the mystery is solved after calling Regent today.
I just got this email in case anyone else is in the same boat.
Hello,
You and I spoke earlier today regarding a steel cutting gift that were sent to titanium members with Regent. In order for one to receive this and other promotional materials, one would need to be signed up for our mailing list. Our mailing list entitles guests to brochures, new specials, and any other promotional amenities such as this “Steel cutting” gift of our new ship. I was able to check with our Marketing dept and they advised that in March, you guys opted out of our mailing list, therefore, didn’t receive the gift. If you would like, I would be more than happy to have you added back on to the mailing lists and then you would receive the gift, along with other promotional material.
Please let me know what you decide.
Regards,
John Olson
Cruise Account Executive
