I have posted this before, but I used Gary for a cruise earlier, for TUT. Emailed him, after trying to do it for weeks on USAir with my points, and they kept saying nothing available. Honestly I don't think these "partner" airlines can "talk" to each other via computer for award travel. Whatever, I was up against a wall, so I emailed Gary. Within an hour, I had email from him offering several biz class itineraries to Athens and back from wherever we were to disembark. For 100K miles. Then he said he could get me FIRST for only 25K more miles. I was thrilled, and booked. So when the cruise was canceled, Regent booked me back home in same class, and reimbursed me in cash for a F class ticket shortly after the cruise was canceled. Gary charges by the trip, for up to 2 people. He is simply the best, in my book, if you have trouble booking on your own and can't get what you want. If he can't do it, I don't think anyone can!