Marcie,

So sorry to hear about sweet Mr. Magoo (you know how I love him!). Hope he gets through his back surgery strong and fit. Please let us know how he's doing.

Also sorry to hear of your car troubles. You should have called us to pick you up at the airport!!!!

It's really too bad that you don't know how an airline booking site (or, airline, for that matter) will come through for you in a pinch, until a situation arises that calls for assistance and cooperation rather than their contributing to stress and frustration. Sorry that you had a less than favorable experience with Orbitz, Suzanne. Clearly you had a situation way beyond your control. Orbitz should have been working with you to resolve the changes that needed to be made rather than alienate you.