I agree, flyertalk is fantastic, even if lacking in warm and fuzzy responses. When I first 'lurked' there, I thought everyone was speaking in tongues. Everything is initials, which, with patience and their glossary will eventually become somewhat clear.
And, coming back full circle to Sheri's first post on this thread, I gave up on calling the airlines directly and go right to awardplanner. LaDonna and her team are worth every penny to me! Saves hours of frustration for me!
