Not sure why others are having issues. I went to web site last night. Followed the directions and found my past cruises, all accurate. Brought up the future cruise, it was also accurate. This morning when I checked email there was an email from Regent

Thank you for creating your Cruise Planner account at www.RSSC.com. You can use this account to manage your existing bookings (including booking shore excursions, making dining reservations and completing your Guest Information Form), review past cruises, update your contact information and travel preferences.

Your username: edited out
Your password: edited out

Please contact your preferred travel agent partner, or call Regent Seven Seas Cruises at 877.505.5370 if you need further assistance and we look forward to welcoming you onboard one of our ships very soon.

Kind regards,

Regent Seven Seas Cruises

Suggest maybe others give it another try perhaps something was missed. Sometimes web sites can be tricky about how to access etc.