NO PINS FOR LOCKS - I guess we will mail them to everyone once we finally get them. We ordered SUITE as well that MIGHT work time will tell.
Thank you again for your order (495768). I’m reaching out with a new update on how the Wuhan Coronavirus is impacting production and delivery schedules.
We do not have any production facilities in Wuhan, but the Government has effectively quarantined the entire country and shut down all factories and production facilities. Not only has it affected our entire industry, but major companies like Apple, Hyundai, Starbucks, and McDonalds have also suspended in-country operations.
Factories and international shippers (Fedex, UPS, DHL) were scheduled to reopen today, but the national government has extended the quarantine to account for the incubation period of the virus in the interest of public safety. Permission from the government to reopen is currently estimated to be between February 20 to 28th, but is not concrete. This means that scheduled delivery dates in February are not as feasible as originally projected.
We are extremely sorry for the delivery delays and inconvenience. This is impacting all factories and facilities in China and supply chains worldwide. This is not just a pin, coin, patch, and lanyard problem. It’s affecting all goods manufactured in China from our products to iPhones and cars .
We are doing everything we can do deliver everyone’s projects on time, and we understand that some orders are needed for specific one-time events. If your order is not needed for a specific event, we ask that you stick with us and let us know. If your order is needed for a specific event, please let us know, even if we’ve already discussed it, so we can make accommodations.
In our 20 years of business, we have never experienced a shutdown like this. It’s the first time this has happened, but will be the last. We are making moves right now to integrate our supply chain and bring at least 20% of our production capacity in house by the end of the year.
Our top priorities are the safety and well-being of our production team members, delivering orders as quickly as possible, and keeping our domestic art team working. We are checking with our local government, shipping partner, and factory contacts multiple times a day and will update with any and all information.