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Missing avatars #252432 01/02/20 10:36 PM
Joined: Jan 1970
Posts: 15,002
KarenS Offline OP
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Posts: 15,002
If your avatar is missing, Photobucket is having a severe problem that seems to be lasting forever. Hopefully they will be back up soon!!!

Quote
Dear Photobucket Members,

We apologize for the most recent site outage that continues to impact you. While our systems are coming back online, unfortunately, you are part of a small group of Members that are still affected and we sincerely regret any inconvenience this may have caused you.

We experienced a total power outage at our primary datacenter. Because of the abrupt nature of the power outage, our system wasn’t able to utilize backup processes to stay online without interruption. Many of our systems have come back online and we are making progress so that our site is available to all Members. The process for some Members has taken longer than expected and we are working diligently to bring the site up as fast as possible without compromising any photos on the site. Most importantly, your photos are safe!

I’m sorry, I understand your frustration as well as the hardship you may have experienced over the past weeks. We all rely on trusted digital partners to make our lives easier and when they let us down it’s irritating and disruptive.

We’ve learned a lot from this experience and we are taking major steps to prevent this from happening again. We continue to work around the clock until the website is fully functional for every Member and we will keep you updated as things progress. Over the next few months, our focus will shift to rolling out a new website and new mobile apps, built on a more reliable platform.

Thank you for your commitment and loyalty to Photobucket!

Ted


Karen

Live long and prosper
Re: Missing avatars [Re: KarenS] #252478 01/16/20 01:18 AM
Joined: Jan 1970
Posts: 15,002
KarenS Offline OP
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Posts: 15,002



Here is the latest from Photobucket, this long of an outage is just nuts. I wonder why my picture still shows up, it is stored there too!


Hello,

Our team has nearly resolved all site issues caused by the outage, however, some accounts are still experiencing issues. Unfortunately, your account is one of the accounts that are still affected. Our team has been working non-stop to resolve all remaining site issues.

We currently don't have an estimated time when these issues will be fixed but we are hoping that this will be resolved as soon as possible. We'll reach back out to you once we have an update. Again, our apologies for the inconvenience this is causing you.


Karen

Live long and prosper
Re: Missing avatars [Re: KarenS] #252483 01/16/20 05:22 PM
Joined: Dec 2008
Posts: 818
lonestarlady Offline
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Posts: 818
They should give you a partial refund for the time it's been down grin


Cindy

“Travel changes you. As you move through this life and this world you change things slightly, you leave marks behind, however small. And in return, life — and travel — leaves marks on you.” - Anthony Bourdain

Re: Missing avatars [Re: KarenS] #252493 01/19/20 05:55 PM
Joined: Jan 1970
Posts: 15,002
KarenS Offline OP
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Posts: 15,002
Cindy, that part mustn't be broken, they charged for the down month!


Karen

Live long and prosper
Re: Missing avatars [Re: KarenS] #252494 01/20/20 01:43 AM
Joined: Dec 2008
Posts: 818
lonestarlady Offline
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Posts: 818
grin laugh Refuse to pay!!!


Cindy

“Travel changes you. As you move through this life and this world you change things slightly, you leave marks behind, however small. And in return, life — and travel — leaves marks on you.” - Anthony Bourdain

Re: Missing avatars [Re: KarenS] #252500 01/22/20 10:11 PM
Joined: Jan 1970
Posts: 15,002
KarenS Offline OP
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New email update from Photobucket:

We are still working on getting some accounts fully functional. We apologize for the delay. Unfortunately, getting some of these servers back online is time consuming. They take several processes that can take several days for each process. We will contact you once your account is back up.


Karen

Live long and prosper
Re: Missing avatars [Re: KarenS] #252516 01/28/20 01:12 AM
Joined: Jan 1970
Posts: 15,002
KarenS Offline OP
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Joined: Jan 1970
Posts: 15,002
It appears our avatars are finally back! It only took about a month to fix whatever was broken wonder


Karen

Live long and prosper
Re: Missing avatars [Re: KarenS] #252559 02/07/20 07:16 PM
Joined: Feb 2004
Posts: 3,971
Jim B Online
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Online
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Joined: Feb 2004
Posts: 3,971
I was worried that I was going to be without. LOL


Jim


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